Introduction
At Pool Pro, we take your privacy seriously and are committed to protecting the personal information you provide when using our platform. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your data.
Gathering of Personal Information
We currently do not collect personal data from visitors to our site outside of what is gathered through Google Analytics 4, which provides anonymous insights into site usage. However, once you sign up for Pool Pro or download our app on your phone, we will collect personal information necessary to provide our services. This may include:
- Name
- Email address
- Contact information
- Business details (for pool service professionals)
- Service preferences and records
Once you download our app, Pool Pro, we may also require access to certain functionalities on your phone, such as location, camera, and photos, to enhance your experience. We will always ask for your explicit consent before accessing any personal identifiable information through these features.
Use of Personal Information
We collect and use your personal information only for the purposes of providing and improving our services, including:
- Managing your account
- Providing customer support
- Enhancing our platform based on usage analytics
- Communicating with you about updates, offers, or new features
- Monitoring usage patterns to improve website functionality and user experience
Note: We do not share your personal data with advertisers or third-party marketing services.
Advertising Practices
While we do not currently run advertisements, we may introduce advertising features in the future. However, we will never share or sell your personal information to advertisers. Our advertising will be based on site interactions and aggregated, anonymous data, in accordance with applicable laws. If advertising partners are used in the future, we will update this policy and provide notice before any significant changes.
Google Analytics and Cookies
We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects information such as:
- Pages visited
- Duration of visit
- Browser type
- IP address (anonymized)
This data is aggregated and does not identify individual users. Google Analytics uses cookies to track this information. You can disable cookies through your browser settings, though doing so may affect the functionality of our site.
For more information about how Google collects and processes data, please visit Google’s Privacy Policy.
Protection of Personal Information
We prioritize the security of your personal data and employ industry-standard measures to protect it from unauthorized access, alteration, or disclosure. This includes:
- Secure Sockets Layer (SSL) encryption
- Regular security audits and updates
- Restricted access to personal data
- Ongoing employee training on data privacy and security
In the event of a data breach, we will notify affected users promptly and in compliance with applicable laws.
Data Retention
We retain personal data for as long as necessary to provide our services and meet legal or regulatory obligations. You may request the deletion of your personal data at any time by contacting us directly.
Your Rights
You have the following rights regarding your personal information:
- Right to Access: You can request a copy of your personal information that we hold.
- Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- Right to Erasure: You can request that we delete your personal data, subject to legal limitations.
- Right to Restrict Processing: You can ask us to stop processing your personal data under certain circumstances.
- Right to Object: You have the right to object to our processing of your data for direct marketing purposes.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us via our Contact Page.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
Privacy Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and if significant changes are made, we will notify you by email or through a notice on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:
- Contact us via our Contact Page
- Business Information: Batson Ventures LLC DBA Pool Pro, Riverside County, California, United States
Updated: October 14, 2024